How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
-Top-

How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
-Top-

How do I get to the checkout?
First locate the shopping cart basket in either side columns or go to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
-Top-

How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
-Top-

How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase. Delivery / Packaging & Handling Charges: The MOST you will ever pay is $40.00*... that's it! Shipping Charges are as follows, and subject to change without notice. These are charged on the basket value and are outlined below. Please note; we do not deliver to Post Office Boxes (PO Box) We need an address to deliver to.

-Top-

Where is this stuff coming from?

Unlike some on line stores, everything listed on this site is in our warehouse in Wagga Wagga in NSW. We do not ship from overseas; our stock is here in Australia. We have seen some dodgy things go on with items coming from OS only to be stopped by customs and incur duty charges or be rejected for not being Australian Standards compliant.  With us you can be sure that you won't get caught out.

-Top-

What info do you keep on customers?

We believe that you should know what sort of records we keep on our customers.

So here are the details, rest assured that if you sign up for our news letter you will only get email from us when we have something to let you know about. We hate constant useless email so we don’t send any.

Customer Details Membership

Name                            Yes

Address                        Yes*

Suburb                          Yes*

Post Code                     Yes*

Email                            Yes

Trade Lic No.                 Yes*

*You have the option to supply this information for membership

Customer Details Stored upon ordering.

At this point in time we need more information about you and where your order is going to be shipped to. Also we take steps to reduce fraudulent activity; this is why the transaction IP address is recorded.  If you qualify for trade prices an supply us with your trade Lic number then this is aligned with purchases for warranty purposes only.   

Customer Name:            Yes

Customer Email:            Yes

Transaction IP:              Automatic

Shipping Name:             Yes

Shipping Address:          Yes     

Shipping Phone:            Yes

Billing Name:                 Yes

Billing Address:             Yes     

Billing Phone:                Yes (use your regular number eg 07 12345678 / 0412 345 678)     

Order Code:                   Automatic

Order Time:                   Automatic

Shipping Method:           Automatic

Payment Method:          Chosen by user (Credit Card, Pay Pal or Direct Deposit)  

Payment Status:            We only get one of these results – Full Paid, Waiting or Declined

Of course we have the list of products ordered by you too. But that’s it we don’t get your credit card details or account numbers…  we do not have any other details on or about you than what’s required to complete your transaction and to prevent fraud.

 -Top-

How do I know my order has been received?
Once an order is received you will receive an order confirmation email to the address you entered during the sites secure checkout. Plus you will also receive an SMS to your Mobile number you provided. Please make sure you have only entered your mobile number, there is no need to add country codes eg 0412 345 678.
-Top-

How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar. You will also receive a 2nd SMS to let you know your order is on it's way. We use Fastway and Startrack Express depending on where you are as to who we use. If you have a tracking number with a TCH at the beginning then go to the Startrack Express site to track.
-Top-

My order never arrived
Please contact us straight away if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable. We will give those the dispatch guys a stern talking to if they stuffed up... good thing they usualy don't.
-Top-

An item is missing from my shipment.
Try offering a bribe to the delivery driver... failing that please get in touch ASAP if your order is incomplete or incorrect.
-Top-

How do I create my FREE account?
In the side column of the you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave the shop and come back later.
If you are a member enabled with a "Trade Only" discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase. We sell to everyone and give everyone a great price... but we do have a "Trade only" price for sparkies, without them we wouldn't be here.   If you have an electrical trades lic No. email us and let us know, we will get you enabled for "Trade Pricing".
-Top-

I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password directly emailed to you.
-Top-

Why can't I see the "Trade Pricing"?      

This is only for members who are part of the electrical trades. You must email us with your lic No so we can check it against the relivant register in the particular state. Once that's done then we enable the "Trade Price" access for the membership. It's now even faster to get "Trade Pricing" - Just use our live Sales and Support chat, we can enable access in a matter of minutes.

What are my payment choices?
You can choose Visa or Mastercard via St George or PayPal. Direct Deposit option is now available but keep in mind that this is slower than other methods. It can take up to 72hrs to get to us depending on your bank. Goods are only shipped once payments are cleared. Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
-Top-

PayPal Problems.

In recent times we have seen a rise in the number of problems with using PayPal to pay for goods on this site. The main reason is that people have come to us from a 3rd party website. If you see a frame around the web page eg from Spec-Net. Please close the window and go directly to our site www.electricalwholesales.com.au this should get rid of the problem.  

When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the shop. In this box you will see a link to "calculate shipping". From this page you can enter your postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. If your order is with us before 2pm AEST then it will be shipped that day, Orders received after this time will be sent on the next business day. You can then decide whether to proceed and complete the purchase.
-Top-

Price
Why are our prices better than others? For a start there are no shareholders so we are not out to make huge profits at the expense of customers. Also because we don't offer store accounts we don't have the costs other wholesalers have nor do we have the same overheads. We run a lean ship and keep our prices low - remember you will be paying for that credit others offer if you use it or not, it's built in to the cost of their products. All prices are guaranteed to be fair and accurate, they will not alter from the time of your purchase to the time you are charged. For further details please visit the "Note to Self" page.
-Top-

Privacy Policy
We do not sell, share, or rent ANY information to others. This site collects information from our users at several different points on our website.For further details please visit the "Note to Self" page.

-Top-

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. WE NEVER SEE YOUR CARD DETAILS, it's all done by St George or Paypal, we only get the result of the transaction. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser (IE6) and a padlock next to the address bar (IE7).

Our payment process is instant, your card is charged on the spot like the way it would in a regular shop. We do not store your card details and "Batch Process". This method is used by some online shops and can be open to security breaches. Your information is only processed by St George or Pay Pal and has the same security standards as your personal on line banking. 
-Top-

I have a question on my charges.
Please email us anytime if you have any questions regarding your order. CLICK HERE
-Top-

I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us to have one emailed directly to you. In keeping with electricalwholesales - Green, we don't post receipts... just email em' and remember to be Green and read from the screen.
-Top-

When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
-Top-

How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
-Top-

How do I contact you?

You can contact us anytime CLICK HERE

-Top-

 Did you get this far and not find the answer

you were looking for??? Email us and ask.