Products out perform all targets.
Our commitment to deliver a better customer experience has always been our biggest priority. We work continually to improve the site, security and useability. The promotions and marketing teams are always cooking up something and the shipping crews never stop until the orders are out the door.
It’s a well oiled machine but without the right products to sell, we would have gone bust ages ago. Poor product performance and quality can either make or break an on line business, so we would like to announce a fantastic 12 month figure.
Our product return rate (due to product failure or manufacture fault) for the
Year 07 – 08 is less the 0.5%
So if you were wondering about the quality or standards of Australec Switchgear that’s the proof. The products that did go wrong were replaced within 48 hours of contacting us. Were only happy if you are.
Figure based on 12 month sales from May 07 to May 08 and covered all Australec Switchgear products sold through electricalwholesales.com.au during that period.
International Ordering
Due to international demand we are now expanding the role of our enterprise – project services team. We are able to export products to most countries with a fast turnaround from order acceptance to delivery.
This service has been added to meet demand from international product manufactures who are supplying products made for the Australian and New Zealand markets. Also due to the high standards and compliance regulations in Australia our products are now being accepted in other countries for installation in their local markets.
If you require items that meet Australian Standards for installation in goods for export to Australia or New Zealand then we are able to source your requirements. Contact us anytime for prompt reliable service from a team who have experience in exporting quality electrical products all over the world.
Apr08
It's been a busy month with more building companies now using our Enterprise - Project Services team working on many projects. Mining maintenance companies have sought our services for sites both on and off shore and we are now working on new projects with them. We have even been doing a bit of exporting too so all round no one has been standing idle. Our range of GPO cover plates has been streamlined in response to customer feedback on making it easier to find the right plate in the colour and finish required. Remember if you have any feedback or an idea on a way we could do something better please get in touch.
Mar 08
Easter Shipping Times
The Easter bunny is on the way and that means some slight disruptions to our normal operations. Here’s what’s happening…
Orders: Orders will not be affected by the 4 day holiday.
Shipping: the last completed orders received until 1pm (AEDT) Thursday 20th March will be shipped on the same day.
Orders received after 1pm Thursday 20th March will be shipped when operations return to normal on Tuesday 25th March.
Support: Live Support will be off line for the 4 days, email support will be taking messages, support tickets can be lodged but earliest response will be Tuesday 25th March.
Enterprise: Project services will endeavor to clear the decks of tenders and quotes before Wednesday 19th March and will respond to all enquiries received after this date on the following Tuesday.
Feb 08
Happy times! A huge thank you to our members, you have helped us become very popular with our suppliers. So much so that they have given us a price cut!!! So now that's all happened and it's all good to go, it only took 12 solid hours but we have managed to pass on those price cuts to you. Now remember that you have to log in to see them too.
There are specials all over the joint and better prices than ever so log in or join today!
**Update** Jan 08
We are testing our new live help and support ticket systems, please feel free to try them but they are in testing. So if they fail or report errors we would like to know what happened at your end. please email us with any faults while the system is being tested. Thanks
Jan 08
Welcome to the New Year! It's already a busy one, the shipping crews are back late this week and there is a pile of orders for them to get to when they get back! The rest of the team will be having a break over the next week or 2 but this won't affect our operations a great deal.
Some new stuff has come on line and we have re stocked every line. There are now over 1 Million MCB's and RCD/MCB Combo's in stock (yes we have already made a dint in the other 500,000 that was part of that container) So if your order is huge or if you just need a few things we are able to deliver.
Remember if there is anything you need, just email us any time!
Dec 07
24 hour shifts runnig at the moment till Friday. Thanks to your support and lots of people stocking up before shipping take a well earned break we are going around the clock to get things done. As luck would have it there are 1.5m circuit breakers arriving on Friday just to give us a little extra to do. Fun times... don't forget time is running out to ship before Santa get's here.
We are kind of like Santa's place at the moment, it's every elf on deck for the silly season to get everyone's order to them as quick as we can. The trick is that everyone is doing the same thing at the moment so make sure you get in early.
Delivery times and Dispach - Please note our dispach warehouse will be closed for 2 weeks from 3pm (AEDST) Friday 21st Dec - Monday 7th Jan 08. Orders can be placed during this time but will not be shipped till the 8th Jan.
Nov 07
electrical wholesales - enterprise. If you have a list, send it to us. We will do the ground work and get back to you with the info you need. It's a free service for our members.
Oct 07
We welcome a new member to the team!!
Kylie is now our new Promotions and Marketing Director. She has an outstanding background in media (Radio) and will be pushing our stratigic marketing both on and off line. So if you get a mail out from us both email and snail mail (don't forget to recycle it) then she is the lady behind it. We are so happy that she has decided to get into this demanding role... you will be hearing from her soon!!
Sep 07
Non-compliant electrical product counterfeiting
The entire Australian electrical industry should be involved in the fight against the importation of sub-standard, non-compliant electrical product, often referred to as 'counterfeiting', says major electrical equipment manufacturer Schneider Electric. With a substantial financial and human resource investment into the Australian electrical industry, Schneider is proactive in helping to maintain the safety of the Australian public and electrical personnel as well as the industry's commercial stability.
Multiple risks
It is obvious to imagine the impact of fake products on all market factors in terms of credibility, reliability and image. But the major risk remains undeniably quality. Indeed, as copies do not comply with international standards and bypass quality management controls, they expose everybody to serious threats:
- Health and safety hazards
- Installation damages or loss
- No services, no warranty, no insurance
Moreover, all businesses can face civil and criminal liability risks because we are all responsible for what we buy and sell.
Safety cannot be imitated
In the electrical field, quality is not a luxury. In an installation, each electrical component has a vital function. When a component must operate for protection, control or supervision, it has to work immediately and with 100% reliability. Copies are generally made of cheap and unsafe material such as flammable plastics and poorly plated conductors. The companies who manufacture the copies are renowned for reducing production costs by not respecting quality and safety standards constraints that are routinely found in quality electrical fittings. They also generally imitate the external aspects of a quality product but do not have the know-how for the operating technology.
The fight against counterfeiting is one of the strategic axes of Schneider Electric, which has dedicated teams around the world whose mission is to enforce this strategic orientation to local operations. Every endeavour is made to prevent, root out and eliminate counterfeits by taking the following actions:
- Protection of products by registering trademarks, patents and designs.
- Market monitoring to detect and track the copies.
- Enforcement of strict policy with supply partners.
- Cooperation with relevant government authorities, industry associations and professional organisations to develop and enforce laws, regulations and standards.
- Enforcement of industrial property rights by taking legal action.
- Implementation of communication campaigns into industry to raise awareness.
- Development of product authentication systems.
Economic impact
Counterfeit copiers do not pay product development or safety compliance costs, proper wages or taxes, which in turn leads to:
- Reduced profit for legitimate companies, lower wages, lost jobs and less market growth.
- Deterioration of revenues for governments, unemployment costs, hence less funds for other social priorities or developments.
Everyone in the electrical industry is an essential player in this fight. All can easily adopt a responsible attitude by using some simple tips. These include:
- Avoiding products with no brand.
- Purchasing from authorised distributors or manufacturers.
- Watching for products with unusual trademarks.
- Buying only products with their original packaging and being cautious of packaging with blurred marking.
- Checking to ensure only certified electrical products are acquired and installed.
- Beware of prices that are 'too good to be true'.
For Original Article Click here
Aug 07
Real world wholesalers starting to feel the pinch.
Electricians in country and remote area’s are getting a better deal. Like other industries which have seen competition enter their relevant markets with great products and lower prices from online competitors, electricians are the big winners.
This is similar to the airline industry where the online front is the main front and other non essential components are removed to offer better prices. Now other industries are following suit. Consumers are the big winners in this battle for market share; people are demanding better prices, great service and quality.
We get emails almost daily from customers who are no longer happy to pay huge prices or be lured with the hope of winning prizes in national comps. Customers are becoming aware that these are built into the price of the products they use. The question from a lot of people is “why should I pay more for that stuff, when I can use other alternatives and pocket the rest?” We have listened, that’s why you will always pay less and get great service without the extra bits.
